Orders may be canceled or modified only if the request is made before the order has shipped. Once an order has been processed and dispatched, it can no longer be changed or canceled.

If your shipping or email address needs to be corrected, please contact us immediately at swabu.llc@gmail.com. We will do our best to update the information if the order has not yet shipped.

Due to the personal and hygienic nature of our body care products, we do not accept returns or exchanges once items have been delivered. We ask that you carefully review your order before completing your purchase.

We do not offer refunds on orders once they have been placed. This policy is in place to ensure the safety and integrity of our cosmetic products.

If your order arrives damaged, defective, or missing an item, please contact us within 5 business days of delivery at swabu.llc@gmail.com.
Be sure to include:

• A photo of the shipping box and damaged or defective items
• A clear photo of the packing slip or order summary
• A photo of the items you did receive (if something is missing)

We will promptly review your case and work to resolve the issue in a fair and timely manner.

DISCLAIMER…….please be advised that the products for sale on our website are not intended to diagnose, cure, mitigate, prevent or treat any disease or health condition and they are not to be considered a Medical Device. 

Thank you for shopping with Swabuu! Due to the personal nature of our products, we do not accept returns, refunds, or exchanges once an order is placed.

If your order arrives damaged, defective, or missing an item, please email us at swabu.llc@gmail.com within 5 business days of delivery. Be sure to include photos of your package and any affected items so we can make it right.

Questions or need help with your order? We’re always happy to assist — just reach out!

We know how frustrating it can be when a package doesn’t arrive as expected — and we’ve got your back. That’s why Purchase Protection is automatically included with every order. It covers your package in the event it’s lost, stolen, or damaged in transit, and allows us to issue a replacement or reimbursement quickly.

If you choose to opt out of shipping insurance, please be aware that Swabuu is not responsible for lost, stolen, or damaged packages. Without Purchase Protection, we are unable to offer refunds or replacements.

We always recommend keeping coverage for peace of mind. Questions? Reach out to us anytime at swabu.llc@gmail.com — we’re happy to help.